About us - Kellyville Medical Centre

This Medical practice has just opened in 2017 with the sole intention to provide Comprehensive Quality Health Care to all Individuals and their families at Primary Level in an patients friendly atmosphere.

• Minimal waiting
• Ample onsite parking
• Female & Male doctors
• Professional & friendly staff

Cancellation Policy

When booking or confirming appointments with our Allied health professionals, please note that all cancellations within 24 hours will incur a cancellation fee of $20.

Billing Principles

Our practice is a Medicare Bulk billing practice. Patients without a Medicare card will be required to pay a fee. Payment is expected at the time of consultation, as we have facilities for Eftpos, Mastercard and Visa. We provide no gap consultation for privet medical insurance of BUPA, alliance and mudbank Pre-employment medicals and commercial driver licence incur fee(s) to be paid by patient at the time of consultation.

Non-Medicare Consultation Fees

• Iron infusion 150$
• IUD insertion 150$
• IUD removal 50$
• Small surgical procedure 50$
• Allied health services incur fees please check at reception before booking an appointment.

Results, Referrals and Script Renewals

Our practice policy is that no results are given over the phone, nor will our receptionists be taking any requests for referrals or script renewals. To obtain any of the above, a follow up appointment must be made with your GP.
Please allow several days for routine pathology results, and 24 hours for Urgent tests, to be processed. Patients will only be contacted if results require further action.

Interpreter Services

If you or your family require an interpreter, one can be organised for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service (TIS) on 131 450 directly.

Reminder System

Our practice is committed to providing continuing and preventative care. We operate a reminder system for preventative health services, as well as courtesy calls, the day before your appointment to remind our patients.
If you do not wish to be part of this system, please advise reception staff.
We would appreciate you contacting us earlier, if you need to cancel an appointment, as this allows us the opportunity to re-schedule for other patients.

Suggestions and Feedback

If you have any concerns, complaints, or suggestions about any aspect of our service we would appreciate hearing about them, as we take such matters seriously, you can do so by:

• Call our Practice Manager on 02-85980478
• Email to our practice email - kellyvillemedical17@gmail.com
• Completing a feedback & suggestions form, located on our front counter
• And alternatively, matters which you feel are unable to be resolved within the practice, may be referred to the NSW Healthcare Complaints Commission on (02) 9219 7444

Contacting your doctor

Patients are encouraged to make an appointment to speak with their doctor. Every effort will be made to accommodate your preferred time and GP. ON-LINE BOOKINGS are available through our website: www.kellyvillemedicalcentre.com Appointments are usually made at 10 m intervals. If a longer consultation is required, please inform reception. Emergencies will be given priority, and our reception staff will contact you if there is any unforeseen delay.

Home Visits

Our doctors are able to offer bulk-billed home visits and nursing home visits, to regular patients of our practice, who are unable to attend the practice for reasons of acute illness, immobility, and lack of transportation. Home visits are available to patients within a 5km radius of Kellyville medical Centre. Eligibility for home visits will be determined by the practice.

Management of Personal Health information and Privacy

Kellyville medical centre and its employees are committed to your privacy and the confidentiality of your medical information. All patient consultation and medical records are kept strictly confidential and therefore not disclosed to any outside party without your written authorisation. Policies and procedures of medical centre have been designed in compliance with the Australian Privacy Principles (APP) of the Privacy Act 1988, available at www.privacy.gov.au/health

Violence Policy

Kellyville medical centre operates a ZERO tolerance Policy regarding violence. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.
If a patient is violent or abusive, they will be warned to STOP their behaviour. If they persist, we may exercise our right to act and have them removed from the practice, and from our database.

To book an appointment

• Call us in (02) 85980478
• Book on-line via our website on www.kellyvillemedicalcentre.com
• Email-kellyvillemedical17@gmail.com
• or simply walk in

After-hours care

For emergencies: dial "000" immediately.
If your require urgent medical attention outside of our consultation hours, please call the National Home Doctor Service on 13 SICK (7425),